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Frequently Asked Questions

Move Management Services

Why would I need a senior move manager?
If you've lived in your house for more than five years, you've probably accumulated a lot of "stuff". We can step you through the moving process and help you make informed decisions about what to move to your new home. Moving is not only physically stressful but can be emotionally overwhelming too, especially for seniors, but also for their family members. Our personal move managers are trained professionals who are experienced with how to deal with the anxiety of a move late in life. We take care of all the details to relieve you and your family from the stresses involved. We personally manage all aspects of your move and our processes help save money while ensuring your move is as "care-free" as possible.

Your business seems focused on seniors — do you organize or move other groups as well?
Certainly. We love working with seniors and their families, but we can work with people of all age groups. Moving can be stressful regardless of your age--believe us, we moved seven times in 15 years as a military family, so we've been there. We can also tailor our services to fit the needs of anyone who is moving and just needs a little extra support in certain areas.

On average, how much does a pack and move cost?
Costs are based on several variables--the level of services requested, how much the client wants to take, travel time to the packing/unpacking locations, etc. So it's difficult to give averages. That's why we offer a free, no-obligation in-home consultation and provide a free estimate for every client. Lone Star Transitions charges on an hourly basis so clients can choose the number of hours or services that best fit their needs and budget.

How long does it normally take to pack and move a house?
Our staff may be small but they are trained to pack efficiently and with extra care so our client's belongings don't get damaged--we do it right the first time. Our goal is to do all local moves in a single day, but some larger moves may need to be packed and moved on one day, then unpacked, dusted, polished, beds made, hook up computers and TVs the next day. We will tell you how long your move should take when we do our initial consultation/estimate. Just remember...we do everything--all you have to do is walk in, sit down and relax. We don't cut corners.

What if I don't need all your services, but only for certain parts of the move?
We are flexible! We only want to provide you with what you need. You're the boss--we can do as much or as little as you are comfortable with. Our services can be requested ala carte as needed, whether it be packing, unpacking, organizing or de-cluttering, you can pick and choose what you want us to provide. We will customize our services to meet your requirements.

Do I have to be present while you pack, move or unpack my belongings?
No you do not. Our company is insured and our employees are bonded for your protection. We are experienced in carefully packing, unpacking and organizing our client’s belongings. We pride ourselves on being able to make your new house a home.

My mom really needs to move, but she is adamant about staying where she is--any advice on what I can do to change her mind?
No one likes change, that's just human nature. But for seniors it can be overwhelming to contemplate leaving the home they have lived in for many years. It is very important to give them some time and try to calmly discuss what their concerns are and why they don't want to move. This process could take several discussions to identify and address all the obstacles. Learning more about what retirement communities have to offer is always helpful to the discussion, for both you and your mom. And visiting a few communities and attending some of their events can give her choices and just might help her overcome some if not all of her objections. It is not unusual for seniors to think about retirement community living for several years before they finally decide to move.

Do you provide free estimates?
Yes, we can provide you with free no-obligation written estimates for all of our services. If you need move management or organization services, our in-home consultations normally last about an hour.

My parents are in Texas and considering moving closer to me, but I live in another state. I have no more time off from work and they are much too overwhelmed to do it by themselves. Can you help with an out-of-state move?
Yes we can. We can handle any or all aspects of the move process, to include floor planning, sorting, downsizing and estate disbursal, if needed. The Lone Star Transitions team will do all the packing at the your parents' current home and we can obtain estimates from a trusted long-distance moving company. We'll also coordinate with a NASMM affiliated Move Manager at the other end to arrange the unpacking and settling at your parent's new home. Everything is taken care of so you won't have to worry.

Estate Disbursal

How do you handle those items that mom & dad don't need or can't take with them to their new (smaller) home?
There are several options and we work with you to disburse your parents' items according to their/your wishes. We can arrange for items to be donated to a charity of choice, shipped to family members, sent to a consignment shop or sold at an estate sale if needed. Moving is a very emotional time and we can customize our services to meet your particular needs.

Organizing & De-Cluttering Services

I see you provide organizing services. I need to get better organized--how can you help me?
Organizing is a step-by-step process. Many people just don’t know where to start, quickly get flustered, throw up their hands and say "I quit"! It's just too intimidating. We can help. During our free in-home consultation we help you write a “mission statement” to define what it is you want to accomplish. When you start with the end state in mind, it helps you to make decisions that support that objective. We coach you and offer practical solutions for completing the project and meeting your goal of being better organized. Working with you and giving you helpful tips or recommendation on how to get and stay organized will enable you to take control of your own space and save you time and effort looking for items in the future.

Do we have to be moving to use your organization services?
Not at all. Our organizing services are used to help restore order to any home. If you've decided you want to get rid of all that clutter or have just embraced the “less is more” philosophy, we would be more than happy to help you meet your organization goals. We can also provide organizing services for individuals who want to "age in place."

How much time does an organizing project take to complete?
Our objective is to help you get your project accomplished as quickly as possible, but there can be numerous factors that affect how long a project takes to complete. Do you make decisions quickly or are you a bit more cautious and have to mull it over a while? Another factor is the size and scope of the project--some folks are just more cluttered than others. We usually schedule our organizing sessions in four hour blocks, but can extend those blocks at the client's request.

I work full time — do I have to be present for you to organize my home?
To be effective and have a successful project, you really need to be present for at least part of the project duration. The key step to organizing is in the sorting. Only you can determine what items can be purged/donated and what needs to stay. Also, one of our objectives is to teach you organizing skills that you can use to help keep you organized throughout your life. Once the sorting is completed and you have provided us with ground rules for where you want things put and how they should be organized, we can complete the remainder of the project without you physically present.

What happens to those items I don't want to keep?
With an organization project, often times we find there is more than adequate space for all the items you have, they may just not have been organized for space efficiency. But in case you do have items you want to get rid of, we can arrange to have them donated if you like.